Fall Into Comfort With Alta Pest Control
🍁 Seasonal Tips & Tricks
1.Seal Entry Points: With the drop in temperature, pests (like rodents) and insects seek warmth inside your home. Inspect and seal any cracks, gaps, and holes in your walls, doors, and windows. Pay special attention to areas where utilities enter your home.
2. Properly Store Food: Ensure all food, including pet food, is stored in airtight containers. Pests are always on the lookout for a food source, and a tightly sealed container can deter them from invading your pantry.
3. Maintain Your Yard: Rake leaves and dispose of them promptly, as piles of leaves can provide a perfect hiding spot for pests. Keep your lawn and garden tidy, and trim back any overgrown vegetation near your home’s foundation.
4. Inspect Your Home’s Exterior: Check your roof and gutters for any debris that can attract pests. Clean out gutters to prevent standing water, which can be a breeding ground for insects.
5. Schedule a Fall Inspection: Our team of professionals is here to help you with a thorough fall inspection. We can identify potential problem areas and provide solutions to keep pests at bay.
🏡 Customer Highlights
We love sharing success stories! Here's a comment we received from Tony from Oklahoma after our LAST newsletter was sent out:
“I am quite impressed with all the update projects you are using: Billing Dept.—Call Quality—Pictures/Techs—On My Way—Workforce Docs.—Advanced Notifications—Chat Options—And More. Makes A client feel more important and Alta more professional in caring and servicing. Communications is No.1 in any business with employees and clients. Thanks for the update on projects.”
Thank you Tony, we LOVE hearing from customers!
🍂 Fall Deals
To make your fall even cozier, we’re offering a $50 Amazon gift card when you refer a friend! Follow this link to help your friends enjoy a pest-free season and earn some extra spending money for your fall shopping!
🐀 Featured Service: Rodent Control
As temperatures drop, rodents seek the warmth of indoor spaces. Our specialized rodent services include thorough inspections, sealing entry points, and safe removal methods to ensure your home remains rodent-free.
📞 Stay Connected
Have questions or need a quick tip on pest control? Reach out to us! Your peace of mind is our top priority this summer and beyond. Call 855.827.3368 our agents are standing by. Don't forget to follow us on Facebook and Instagram! We want to be friends!
Thank you for trusting us to keep your home pest-free. Here’s to a cozy and vibrant fall season!
Seasonal Sizzle
(Recipes submitted by our employees to share with you at home)
This Seasons Alta chef is:
.avif)
“My cousin had passed away in 2017, I moved to Kansas in 2015, and learning how to make that with him and my grandpa is one of my favorite core memories, also it is so good, it makes a great side to any occasion”
Candied Bacon Jalapeño Smoked Cream Cheese Recipe
Ingredients:
For Smoked Cream Cheese:
- 1 block of cream cheese
- Your favorite BBQ rub
- BBQ sauce
- Honey
For Candied Bacon:
- Bacon strips (amount as desired)
- BBQ sauce
- Your favorite BBQ rub
- Brown sugar
For Toppings:
- 1 jalapeño, cored and diced
- Crumbled candied bacon (from above)
Instructions:
Smoked Cream Cheese:
- Place the cream cheese on a foil-wrapped baking pan.
- Score the top of the cream cheese with a knife in a crosshatch pattern, about 1 inch apart.
- Season the cream cheese with your favorite rub, covering all sides.
- Place in the smoker at 180°F for 2 hours.
- After 2 hours, drizzle BBQ sauce over the cream cheese, filling the gaps of the crosshatch that have opened up.
- Continue smoking for another 45 minutes to let the BBQ sauce set.
- When done, drizzle honey over the cream cheese.
Candied Bacon:
- Lay out your bacon strips and spread BBQ sauce on them.
- Sprinkle with your favorite BBQ rub and generously cover with brown sugar. Repeat on the other side.
- Cook on a grill or in an oven at 325°F for about an hour or until crispy, flipping the bacon halfway through.
- Once done, set aside and chop the bacon into a fine crumble.
Finish:
- Core and dice a jalapeño to use as a topping for the cream cheese.
- Sprinkle the crumbled bacon and diced jalapeños over the smoked cream cheese.
- Serve with your favorite crackers or bread.
- Keep extra crumbled bacon and diced jalapeños on the side for additional topping as desired.
Announcements 📣
What's New At Alta
Seasonal Newsletters
Seasonal newsletters like this one give you a peek into what we’re up to here at Alta, all in our mission to serve you better! We’ll also share some handy tips and tricks to help you tackle the critters that come with the season. (Implemented May 2024)
This newsletter was first launched in May 2024, and we’re eager to keep it growing with your input! We’d love to hear your feedback and suggestions for future topics—whether it’s common pest problems or anything else you’d like to learn about. Just drop us a line at CX@AltaPestControl.com
Late Payment Terms and Conditions Change
Based upon feedback from our customers, we have changed our late fee policy. Rather than a flat $25 late fee, overdue invoices will now incur a 2% fee based on the total amount owed after 30 days past the due date. If you have questions about this change in policy please refer to the specific FAQ section here. (Implemented 7/1/24)
Improving the Call Quality
As we’ve grown, we've received feedback from our customers that it was difficult to hear us when chatting with our customer service department. We’ve installed new noise cancellation equipment to help reduce the background noise and allows our team to hear you and your needs, so they can take care of you more easily. (Implemented February 2024)
"On My Way" Notifications
When you opt into this feature, you’ll receive a real-time tracker that shows you the location of the technician, while they are enroute to your house. Once the tech arrives the tracking will turn off automatically. (Implemented June 2024)
Work Order Documentation
We’re currently developing a comprehensive guide that details service expectations, timelines, outcomes, and more for our specialized services—like Rodent Exclusion, Attic Remediation, and Termite treatments. These services can be quite technical and come with higher costs, so this document will serve as a one-stop resource for both our team and our customers. It’s designed to ensure everyone is on the same page, making it easier to understand, align, and deliver on what’s expected. (Implemented June 2024)
Advanced Notification
To enhance convenience for our customers, we’re extending the notification window for upcoming appointments. This change ensures you have more advance notice to plan accordingly. (Implemented July 2024)
Scheduling Overhaul
Our biggest project this year is focused on enhancing our scheduling process to make it easier for you to book your visits with us. We know that being available when you need us most is what truly matters. Our teams have already put in a lot of work behind the scenes and are committed to continuing this effort. Our goal is to ensure that any appointment request is fulfilled within three days when needed. (Implemented August 2024)
Upcoming Changes
Loyalty & Renewal Program
We’re hard at work building a customer loyalty program - where we can show you our appreciation for your commitment to Alta. The upcoming program will include savings, benefits, & Alta swag. We look forward to rolling this out later this year! (Coming Soon!)
Online Chat Options
We have seen success in allowing live chat via our website during business hours for Sales Support. We intend to expand that service to ALL of our customers and with additional hours. (Coming Fall 2024)
More Engaging and Interactive Accounts
Earlier this year, Alta contracted a robust software and is under construction to leverage its abilities in order to deliver more accurate and customized messaging to our customers. We believe this will give our clients even more transparency and control over their accounts and appointments and expectations. (Coming Fall 2024)
Voice of Customer (VoC)
Additional listening methods Including Customer Satisfaction surveys on interactions with our company in real-time. (Coming Early 2025)
First Contact Resolution (FCR)
FCR to be measured and improved, so that our effectiveness at resolving an issue during the FIRST opportunity is tracked and optimally evolves. (Coming Early 2025)
Personalized communications
Continuous improvement of personalized communications to customers. Email and Chat interactions with customer service to include agent ID’s and connection to customer account details. (Coming Spring 2025)
We would LOVE your feedback on this newsletter! Let us know your thoughts and/or submit future topics you would like to learn about (e.g. common critter problems, etc.) by emailing: CX@Altapestcontrol.com